✨ Hello, fabulous costume lovers! We want your costume experience to be as magical as the characters you portray! While we strive for perfection, we understand that sometimes a costume might not be the perfect fit. That’s why we’ve created this hassle-free returns and exchanges policy! ✨

🌟 Our Magical Return Promise

We believe in making returns as easy as putting on your favorite Austin Powers outfit! If your costume doesn’t make you feel absolutely fabulous, we’re here to help transform that situation!

📦 Return & Exchange Basics

Return Period: 15 days from delivery date

Condition: Items must be unworn, unwashed, and in original packaging with tags attached

Shipping Costs: Return shipping is customer’s responsibility (unless we made an error)

🚫 Non-Returnable Items

To keep the magic safe for everyone, we cannot accept returns on:

  • ⚡ Anime Masks & Accessories (for hygiene reasons)
  • 🎭 Opened Costume Makeup or used cosmetic items
  • 👻 Ghostbusters Halloween Decorations (if opened or assembled)
  • 🔍 Custom or personalized items
  • 🎉 Final sale items (clearly marked at purchase)

🔮 The Enchanting Return Process

Step 1: Contact Our Costume Wizards

Email us within 15 days of receiving your order at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Photos if there’s damage or defects

Step 2: Receive Your Return Authorization

We’ll email you a Return Authorization Number and shipping instructions within 24-48 hours. Please don’t send anything without this number!

Step 3: Package and Ship

Pack items securely in original packaging with all tags attached. Include the original packing slip or a note with your RA number.

Step 4: The Magic Happens!

Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.

💰 Refund Information

Refund Timeline: 5-10 business days after we process your return

Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)

Deductions: Original shipping costs are non-refundable

🔄 Exchanges

Want a different size or style? We’d love to help you find the perfect costume! Exchanges follow the same process as returns. Please indicate your preferred exchange item in your return request.

📝 Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Hello Fun Costumes Store Team,

I would like to request a return/exchange for my recent order:

Order Number: [Your Order Number]

Order Date: [Date Ordered]

Items to Return/Exchange: [List items with sizes/colors]

Reason for Return: [Size issue, wrong item, damaged, etc.]

Preferred Action: [Refund / Exchange for (specific item)]

I have read and understand the return policy.

Thank you,[Your Name]

🎯 International Returns

Since we serve costume enthusiasts worldwide (except Asia and some remote areas), international returns follow the same process. However, customers are responsible for any customs fees or international return shipping costs.

🎪 Need Help? Contact Our Costume Experts!

📧 Email: [email protected]

🏠 Store Address: 3527 Pick Street, Denver, US 80205

We’re here to make sure your costume experience remains absolutely fabulous! ✨

Let’s keep the costume magic alive and make every transformation unforgettable! 🎭

© Fun Costumes Store. Making every transformation unforgettable!